Struggling to write a home page or landing page that converts?
This is the challenge that every marketer faces, so you’re not alone. There is one major mistake websites across the web make: they only talk about themselves.
These pages scream “Here’s our widgets, our features, our products… please give us money.”
The problem is, your customers can’t see themselves in this messaging. But they can see themselves in a story that puts them at the center. Read on for a story-based approach to copy that will convert!
Tell a story
People may remember the occasional jingle, but they rarely remember web page copy. More often than not, we leave websites feeling confused about what they do rather than excited or encouraged to do business with them.
Telling a story that puts your customer (and not you) at the center cuts through that clutter. It speaks directly to your target customers and inspires them to take action instead of turning them off.
The key parts of a story
Every good story has the following elements:
- A character (your customer)
- Has a problem
- They meet a guide (you)
- Who calls them to action
- They achieve success
Watch any movie or read any book and you will see this formula at work. It’s how our brains are wired to think and share stories. It also works extremely well for page copy!
How your story translates to your landing page
Here’s how to break a landing page down and incorporate each of these elements of a good story into your copy.
Banner
The banner/header section of your website/page is the most important piece as it will dictate whether visitors to your website leave right away or continue on to learn more.
The banner section needs to do 3 things:
- Make a promise to your visitors that excites them (we call this the BIG PROMISE)
- Inform your visitors what you do
- Call them to action
Avoid jargon and marketing-speak here - if you confuse your visitors you run the serious risk of them leaving and not coming back.

Social proof
You just made a BIG PROMISE to your visitors, so now we need to back it up with social proof. Logos and testimonials are great here!
If you opt for testimonials, try to keep them short and impactful and include images of your customers for maximum effect!

What’s at stake
We made a promise, we backed it up, and now we need to show your visitor what is at stake. Stories need conflict, that’s what makes them interesting!
Your reader has a problem. We want to call attention to that problem because:
- It’s an opportunity to build empathy and trust with your reader
- It builds tension in the back of your reader’s mind
- It establishes a connection between your product and the problem (specifically how your product solves the problem)

We use a simple heading “Overwhelmed by SEO” and a short video to do this, but you can use text, images, or a combination! Basecamp does a great job at this:

Your solution
Now we get to talking about you! Notice how far down the page this is? That’s because everything we’ve talked about so far is your customer:
- We made a promise to your customer
- We showcased your existing customers
- We talked about the problem your customer has
And now we demonstrate how your product/service can solve that problem.

Demonstrate authority and empathy
We just showcased your solution, so let’s pivot back to your reader again.
You made a pretty big promise, so back it up by demonstrating authority and empathy with your reader. We do this by showcasing case studies and testimonials, but this is a great place to demonstrate credentials as well.

Call your reader to action
Let’s recap:
- You made a BIG PROMISE to your customer
- You backed it up with social proof
- You called out the problem your customer has
- You showed how your product solves that problem
- You demonstrated authority to build trust that you can solve that problem
Now we need to call your customer to action.
We recommend using a single call to action throughout the page (note we use “Sign up” in every section). You will want a dedicated section to call your customers to action as well and give them a plan to achieve the promise you made them.
This plan should be no more than 3-4 steps, for example here’s ours:

Tips for Success
Writing copy that converts is hard but with practice, iteration, and lots of empathy for your customer, you can succeed. Here are a few tips for success:
- Test often, but not too often. It’s tempting to re-write page copy frequently to get it to “work”, but if your sample sizes (traffic) are small then this can lead to a lot of change with little impact.
- Track everything. Track the conversion rates on your website in your analytics tool (GA4 + Google Tag Manager gives you everything you need), and use screen recording tools like HotJar to track sessions and engagement on your pages
- When in doubt, focus on your customer. It’s tempting to worry about what sounds “good’ from a marketing perspective. If you run into writer’s block, put the marketing jargon away and focus on your customers - what speaks to them and appeals to them? You can’t fail by going that route.